Utilities Literacy Program

Utilities Literacy Program

The Utilities Literacy Program supports people to reduce financial hardship associated with electricity, gas and water utilities through providing community information workshops.

Information Sessions for the Public

Utilities Literacy Information Sessions provide valuable information on services available to assist manage household utilities. Topics that may be covered include: energy contracts, energy and water bills, running costs for appliances, where to get a FREE home energy visit and who to contact if experiencing financial difficulty.

Monday to Friday 9-5 Evenings & Weekends can be negotiated

This service is available throughout all South Australia Council Regions

Uniting Communities 8202 5180

The sessions also provide an opportunity to seek information from a variety of services and organisations such as:
• Financial Counsellors
• Energy retailers
• SA Water
• Energy Advisory Service
• Energy & Water Ombudsman SA.
Adelaide area – Uniting Communities on 8202 5180 or email utilitiesliteracy@unitingcommunities.org 

Training for Community Workers

The Utilities Literacy team at UCWB delivers free training to community sector workers and volunteers to build their skills and knowledge of utility debt and usage.
Content includes:
• energy and water in South Australia
• reading meters and bills
• using energy and water efficiently
• getting a better deal from retailers
• concessions, complaints and hardship
• sharing these skills in your community.
This 2-day training will help you to help clients experiencing financial hardship. Courses are held throughout South Australia.
TO REGISTER YOUR INTEREST to either host training in your area or participate in a course, contact the Utilities Literacy team on 8245 7175 or email utilitiesliteracy@ucwb.org.au

Assistance for Individuals

For individuals or families experiencing difficulty with utilities bills, no matter how simple or complex the situation. Case management support is delivered by qualified financial counsellors who:
• provide advocacy services
• negotiate with creditors
• explain and provide information in a way that will increase a client’s ability to manage their financial situation.
Most importantly, this service will keep clients informed, supported and in control of decisionmaking processes.
TO MAKE AN APPOINTMENT OR FIND OUT MORE call the Utilities Literacy Helpline on 1800 722 363 or email fcsupport@aus.salvationarmy.org This service is provided by The Salvation Army Monday to Thursday 9.30am - 8pm and Friday 9.30am - 4.30pm (except Public Holidays).

See below to download the program brochure

File size: 3 MB  |  File format: pdf